Send in your existing unit including the power cable, and remote
(With the original box the unit came in would be preferred but not required).
Once Legacy Direct has received the unit it will be inspected
Any returns missing any accessories will have an additional
$15 fee assessed per item that is not included in the return.
Once the inspection has been finalized,
Legacy Direct will ship out a new BTVi3.
(Average return time is same to next business day.
Average shipping time is 2-5 business days)
1221 E. Dyer Road, Suite 110
Santa Ana, CA 92705